Privacy Policy


We kindly ask you to carefully read the following Privacy Policy to fully understand how your personal data will be handled when browsing through our website.

Protours Chile reserves the right to modify this Privacy Policy at any time in order to adapt it to new legislative, doctrinal, jurisprudential, industry or commercial practices and policies of Protours Chile. The continued use of the Protours Chile website after any changes to this Privacy Policy have been entered will mean that you have accepted such changes. If you have any question regarding our privacy practices, please contact us through the “Contact us” tab.

General Information

Protours Chile respects the privacy of the users of its website. This Privacy Policy describes the information collected by Protours Chile and how we use such information. Protours Chile would like to provide maximum control over your personal information. Whenever requested Protours Chile will:

Allow you access to your personal data;

Remove your personal information from our database; and,

Correct the Personal Information that you have stated to be erroneous. This privacy policy does not apply to other websites that can be accessed through links on the Protours Chile website.

Personal Information

When you visit our website, we will not collect any Personal Information about you (such as your name, address, telephone number, identification number, billing and shipping information, credit data or email address) unless that you voluntarily provide it. By using our website, you accept and agree to the terms and conditions of our current Privacy Policy as explained in this section of the website. If you do not accept the terms and conditions of this Privacy Policy, we ask you not to provide any personal data to Protours Chile through this website.

Personal Data Processing

Protours Chile provides users with adequate technical resources so that, prior to this, they can access this Privacy Policy and can give their consent in order for Protours Chile to process their personal data automatically. Regarding the electronic data collection forms of the website, except in the fields where indicated otherwise, the answers to questions about personal data are voluntary. Omitting information will not decrease the quality or quantity of the corresponding services, unless otherwise indicated.

Whenever you provide your personal data of your own accord, you are also authorizing us to use such information according to the terms and conditions of our Privacy Policy.

The user guarantees that the personal information provided to Protours Chile is reliable and they are responsible to report any modification.

Protours Chile can save and process your personal data to better understand your needs and how we can improve our products and services, and we may use your personal information to contact you, for example, to personalize the information of the services we provide, to be able to send marketing or promotional materials or to respond to your comments or requests for information. Protours Chile does not sell, lease or give personal information out to other parties for financial reward.

Any change in this Privacy Policy will be published on this website. This allows you to know at any time what information we are saving and how we collect and use that information.


Protours Chile commits to handling your Personal Information with privacy, confidentiality and security. We are also committed to protecting your personal data from loss, misuse, unauthorized access, alteration or destruction.

External suppliers to Protours Chile that have access to your personal data in relation to the services provided to Protours Chile will be obliged to keep the information confidential and will not have permission to use this information for any other purpose than to perform the services required by Protours Chile. By providing us with your information, you agree that the referred third party suppliers to Protours Chile may have access to your personal data due to the services that these providers offer to Protours Chile.


Protours Chile asks parents or guardians to inform underage children about the safe and responsible use of their personal information when partaking in online activities.

Protours Chile does not intend to collect Personal Information from people under 18 years of age. When necessary, Protours Chile will give specific instructions to minors so that they do not provide personal data through our advertisements or websites.

If the minor has provided us with personal data, the minor’s parent or guardian must contact us through our web address detailed in this Privacy Policy if he wishes us to cancel said information from our records. We will do everything possible within our reach to eliminate the minor’s information from our databases.

Non Personal Information Automatically Collected

Our web service automatically collects certain non-personal information about the use of our website that is stored on our servers for exclusive internal purposes, such as facilitating your visit to our website, improving your online experience or for statistical purposes of access.

Examples of this type of non-personal information include the name of your Internet service provider, the type of Internet browser or operating system used by you and the domain name of the website from which you found our site or advertisement.

In case of data transfer to an external service provider, technical and organizational measures will be applied in order to guarantee secure data transmission and protection of said information.

Whenever you visit our websites, we can store specific information in your computer. This information is known as “cookie” and will help us in different ways, for example, it allows us to adjust a website or advertisement according to your likes. In most browsers you can delete “cookies” from your computer’s disk, block all the “cookies” or receive a notification before a “cookie” is installed. Please consult the instructions from your browser or the help screen to know more about their function.


The acceptance of cookies is not a requirement to visit the Site. Cookies are small text files that identify your computer on our server as a single user. Cookies can be used to recognize your Internet protocol address, which will save you time while you are on the Site or if you want to enter it in the future. We only use cookies for your convenience while using the site, to remember who the user is when you want to modify your shopping cart without having to re-enter your email address. We do not use cookies to place hidden advertisement. Your browser can be configured to not accept cookies, but this could restrict your use of the Site and limit your experience on it. The use of cookies does not contain or affect data of a personal or private nature and does not represent a danger of viruses.


When data is collected through the Site, we collect your personal data on a secure server. We use protection programs on our servers. When we collect information from electronic payment cards, Secure Socket Layer (SSL) encryption systems are used that encrypt it, avoiding fraudulent uses. Although it is not possible to guarantee security, these systems have proven to be effective in the management of confidential information and since they have mechanisms that prevent access to external threats, it is recommended not to send all the details of credit cards or Debit without the encryption of these electronic communications. We keep physical, electronic and procedural information in relation to the collection, storage and disclosure of your information for safeguarding purposes. Our security procedures requires that we may occasionally request proof of identity before disclosing personal information. Please note that you are solely responsible for protection against unauthorized access of your password and your computer.

Social Media Plugins

The plugins of social media networks Facebook, Twitter and Google can be incorporated into our web pages. The associated services come respectively from the companies Facebook Inc., Twitter Inc. and Google Inc. (or “providers”).

To improve the protection of your data, when you visit our web pages these add-ons are implemented as social buttons. This form of integration ensures that, by accessing one of the pages containing these add-ons, the user does not automatically connect to the servers of the providers. Only with the activation of the add-ons the browser will create a direct link to the servers of the providers. The content of several add-ons is then transmitted from the respective provider directly to the user’s browser and will subsequently appear on the screen.

The add-ons inform the provider of the pages that the user has visited. When browsing our website connected with the username of Facebook, Google or Twitter, the provider can visualize the interests of the user, that is, the information he is visiting.

By making use of these options (for example, doing a “like” or writing a comment), this information will also be transmitted to your Facebook, Google and Twitter user account.

Additional information on the collection and use of  data by Facebook, Google and Twitter, as well as the rights and possibilities available to protect your privacy in this context can be found in the data protection information of Facebook, Google and Twitter:

Facebook data protection / privacy:

Google data protection / privacy:

Twitter data protection / privacy:

To avoid that your Facebook, Google and Twitter account be linked with a visit to our pages you must logoff from your user account before visiting our websites.


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